Return and refund policy
 

Return & Refund Policy

Last updated: 20/08/2025

At Aesthetic Space, customer satisfaction is important to us. While Swiss law does not grant a general right of return for online purchases, we voluntarily offer the following return and refund conditions for our customers.

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1. Return Eligibility
   •    Products may be returned within 14 days of delivery.
   •    Items must be unused, unopened, and in their original packaging.
   •    Opened, used, or unsealed cosmetic products cannot be returned for hygiene and safety reasons.
   •    Proof of purchase (order confirmation or receipt) is required.

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2. Return Process
   1.    Contact us within 14 days of receiving your order at aestheticspace.swiss@gmail.com with your order number.
   2.    Pack the product securely in its original packaging.
   3.    Send the package to:

Aesthetic Space SARL
Route du Mont 1, 1008, Prilly
Suisse

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3. Costs of Return
   •    Customers are responsible for the shipping costs of returning items.
   •    If the return is due to a defective or incorrectly delivered product, we will cover the return shipping costs.

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4. Refunds
   •    Once we receive and inspect your return, we will notify you of approval or rejection.
   •    Approved refunds will be issued to your original payment method within 7 business days.
   •    Shipping fees are non-refundable, except in cases of defective or wrongly delivered items.

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5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by sending photos to aestheticspace.swiss@gmail.com. We will arrange either a replacement or a full refund at no cost to you.

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6. Contact Us

If you have any questions about returns or refunds, please contact us at:
aestheticspace.swiss@gmail.com